Everything was fine, very friendly and courteous contact. Gladly again TOP (by: tinchenecht69) Infrared carbon technology radiator with maximum energy efficiency of up to 98%. Phönix Carbon infrared heater with maximum energy efficiency of up to 98%. ideal for indoor and outdoor areas such as houses, conservatories, terraces, restaurants, gardens, bistros, cafes, offices, factories, attics, etc. We ship your goods via DHL. You will automatically receive a tracking number so you can track your package. If you have not received a shipment after 5 working days, please contact us. we will take care of your concerns. If you have questions for your destination country, please see the payment information.